Our General Terms Condition:
ACCEPTANCE OF CURRENT GENERAL SALES CONDITIONS
Confirming an order made on the Eminent Wines website by an internet user (clicking on the "confirm order" button) implies full and complete acceptance of all the present general sales conditions.
This contract is drawn up in accordance with European law. Full competence corresponds to the courts of the jurisdiction in which the Eminent Wines official headquarters are based (London).
Once the buyer has placed an order, he is committed to the details given: the seller does not accept any responsibility for any errors in the delivery address provided, resulting in the non-delivery of goods.
Orders are not considered firm until the buyer has paid for them.
All our offers are only valid if there is stock available, without obligation and provided it has not been sold.
Considering that some wine are available only in limited quantities, restrictions on quantities may apply to some products. In such case, the amount available is to be understood as limited per household (same name, address, email address, account holder or credit card number).
Eminent Wines strictly reserves the right to refuse orders in case of doubt about the former existence of an identical order.
The Eminent Wines offers are solely available to private clients and in no case to any type of wine resellers or distributors in France or abroad. Eminent Wines is therefore allowed to cancel any order that would not meet this criteria.
DISCOUNT ON YOUR FIRST ORDER
During some time limited special offers, Eminent Wines has the pleasure to offer you a 10% discount on your first order. In such case, this offer is limited to only one discount per person (same name, address, email address, account holder or credit card number). Eminent Wines strictly reserves the right to refuse the benefit of this commercial discount in case of doubt about the former existence of an identical account.
DELIVERY AND RECEIPT
The wines are delivered in wooden cases or in cardboard boxes containing 1,2,3, or 6 bottles to be handed over in a single delivery at the same address.
Eminent Wines undertakes to deliver the goods in the shortest possible time. Average delivery times are detailed in product description, and may vary according to the country of destination selected by the customer.
Delivery will be made within the period forecasted directly to the addressee, or by means of notification if the client is absent.
Any possible delay does not give the buyer the right to cancel the sale, to reject the goods or to claim damages. Any delays resulting from war, uprisings, fire, strikes, accidents and the non-supplied products from the provider are considered to be due to Force Majeure, thereby releasing the seller from the obligation to make the delivery.
All liability for goods in transit corresponds to the addressee. Always check the packages on arrival. You have 48 hours to claim any damaged or missing goods from the shipping company.
Prices are given in £ (GBP).
Prices given in product descriptions do not include transport costs.
The price given in the Eminent Wines order confirmation is the final price, with all taxes and including VAT if it is relevant.
This price includes the cost of the goods, maintenance, packing and storing as well as shipping.
The indicated prices (incl. taxes, except typing mistakes) are without shipping costs.
Goods may be paid for by by Credit Card number by fax: + 44(0) 207 182 4181 or by telephone: + 44 (0) 207 419 5058 or by Bank Transfer.
An invoice will be issued and sent to the address given by the client for invoices.
The wines remain the property of Eminent Wines until all corresponding outstanding amounts have been paid.
The "Eminent Wines VIP" card gives access to its holder to the whole Eminent Wines VIP Services. The "Eminent Wines VIP" card is in no way a payment card and does not implicate its holder in any commitment. Its using is fixed by the following conditions:
The "Eminent Wines VIP" card is free of charge, strictly private and is delivered to all Eminent Wines clients who placed an order of wines and futures higher than 5,000 £.
The "Eminent Wines VIP" card is valid, providing that at least one order has been placed in the last 12 months.
Eminent Wines reserves the right to modify or to suspend at any time, temporarily or definitively, the Eminent Wines VIP Services. In the case of a definitive suspension, the holder of the "Eminent Wines VIP" card can not ask any compensation from Eminent Wines. The Eminent Wines VIP Services are proposed within the limit of available quantity and without any commitment.
All complaints and claims will be carefully dealt with, taking into account that the client is acting in good faith, because he/she has taken his time to expose his/her claims.
In the event of a lawsuit, the client will first inform the company, in an attempt to reach an amicable solution. Should this prove impossible, sole competence corresponds to the Courts, regardless of the agreed delivery destination and means of payment.
Alcohol abuse: alcohol abuse damages your health. Learn to drink and appreciate alcohol in moderation.
Anxious to protect your privacy, Eminent Wines treats all your personal information in the strictest confidentiality. When you place an order, we need your name, home or business address, your e-mail address, and if ordering using a bankers' card, your card number and expiry date.
Eminent Wines does not sell or hire out its clients' e-mail addresses or personal details.